Travel Management Best Practices

Making self-service reservations through a corporate online booking tool (OBT) is by far the most common way for business travellers to arrange their trips in Europe and North America. Self-booking is less common in the Gulf Cooperation Council region, where executives are much more likely to have a personal assistant to handle their travel needs.   But times are changing: the region is embracing a digital transformation, and younger employees now often prefer to arrange thei

Why it’s important to boost your hotel attachment rate Travel industry professionals use the phrase “hotel attachment rate” to describe the percentage of air reservations where the traveller books their accommodation at the same time. Attachment rates are often below 50 per cent, with travellers booking their hotel at a later date or separately through consumer websites. This causes two problems: Price Travellers often end up paying more and also you miss out on spend data t

You’ve landed in a country you’ve never been to before. Your manager sent you to handle a few business meetings — a great opportunity, right? But somewhere between the airport and the hotel, the questions start creeping in: shouldn’t my company have a protocol, some guidance, or at least know where I am? What if something goes wrong? Would anyone at the office even know? Does my company truly value my safety — or just my results? If you’re asking yourself these questions, the

Step 1 – Collect your spend data The more you can show a hotel how much you already spend with it, and also with its competitors, the bigger the discount it is likely to offer. Potential sources for spend data include your travel management company, payment card provider and expense management system. You can also ask the hotel if it has any data. Step 2 – Focus on your major destinations Go for the big wins. Identify the top 10-20 destinations where you spend most money and